And she works!

[matrixrefugee]

Just back from the Best Buy in Salem, NH. Turns out the keyboard problem was a registry glitch. The tech fired up the laptop, and the machine literally behaved then and there, but he tinkered with it to make sure it doesn't do the same thing again.

Also, there is a problem with the DVD player: there is a problem with a chip, causing the DVD player to randomly Not Work. This is a problem that would require me to bring the machine in and have the chip replaced, which would take as much as three weeks. I've brought the machine home to back up the files and plan to bring it back the next time that we're in Salem, NH. At least tonight's repair (and the chip replacement) was covered by the warranty, which is good till May.

Also got "Inception" and reboot!"Star Trek" on DVD: I felt a little bad coming away without paying a dime. Customer service reps gotta stick together.

Comments

[veilofveronica.livejournal.com]

I'm glad to hear that your comp is ok, and that the glitches are covered via your warranty! That is always good news.